Return and refund policy

Last updated: April 7, 2026

This Return & Refund Policy applies to all products purchased through lyxon.shop. We are committed to ensuring your satisfaction with every purchase of our premium swim rings and inflatables.

1. Return Window

We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition that you received it: unused, uninflated, with all original tags attached, and in its original packaging.
• For safety and hygiene reasons, swim rings that have been placed in water or show signs of inflation/use cannot be accepted for return.
• You must provide a receipt or proof of purchase.

Non-returnable items:

• Gift cards.
• Personalized or custom-printed inflatables.
• Items sent back to us without first requesting a return will not be accepted.

3. Return Process

To start a return, please contact us through the following steps:

• Step 1: Contact our support team at support@lyxon.shop or call us at 1-800-829-4933 with your order number and the reason for the return.
• Step 2: If your return is accepted, we will send you a prepaid return shipping label, as well as instructions on how and where to send your package.
• Step 3: Pack the items securely and attach the provided return label.

4. Return Shipping Fee

We provide a transparent and worry-free shopping experience for our customers within the United States:

• Defective/Damaged Products: If the product is incorrect, damaged by the carrier, or defective in another way, we will cover the return shipping cost.
• Customer Remorse: If you purchased the wrong product, it doesn't fit your needs, or you simply changed your mind, we will cover the return shipping cost.
• Restocking Fee: We do not charge any restocking fee on returns.

5. Return Address

Please do not send your purchase back to the manufacturer. All returns should be sent to our official business address at:

lyxon.shop Returns 3816 NE 40TH PL.,OCALA, FL, 34479,United States

6. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• Legal Entity: 3-D ENGINEERING, INC.
• Owner/Operator: MARK KRANTZ
• Email: support@lyxon.shop
• Phone: +1 800-829-4933
• Address: 3816 NE 40TH PL., OCALA, FL, 34479, USA